Cancellation Policy

We require clients to cancel their reserved spot in class 8 hours prior to the start of the class. If you cancel outside of this window or do not show up for the class, the credit to that class will be lost.
For any discounted classes including the New Client Month Trial Pass, a $10 fine will be charged through your account for late, cancel/no shows. (You must use the New Client Month Trial Pass within the month from the first day you took the first class any remaining classes unused will be lost.)

Waitlists

When classes are full, you can add yourself to the class waitlist. If space later becomes available, you will receive an automatic email letting you know you have been added to the class.
Please note, that if you are added into a class, you will be held to the same cancellation policy as with any other class you sign up for.

Refunds and Transfers

Class passes and memberships are non-refundable and non-transferable. Once you purchase your classes, make sure you know the expiration date and use all classes before that date. Most of the packages have a three month expiration date.
Memberships require a 30 day notice if you need to pause or cancel.

Age Requirements

If you are under the age of 18, we require parental consent.
Our studio has a minimum age requirement of 12 years old, and we require written consent from a parent or legal guardian. Your parent needs to come to the studio with you so they can sign the release form with a copy of their ID. This is for insurance liability purposes.
If you are a minor, be sure you are accompanied by your parent/guardian for your first class.

Late Policy

Please arrive on time for classes, dressed and ready to start your session at the scheduled time. We suggest that you arrive to the studio at least 10 minutes before your scheduled class. Missing warm up due to late arrival is a safety issue and we ask that you respect both our instructors and other students by showing up on time.
If you arrive late please enter class quietly and warm up. If you are more than 10 minutes late it is advisable to not join the class at all. Some exceptions may be made with advanced notice. It is up to the instructors digression whether to allow you in class depending on time of arrival.

Alcohol and Drugs Policy

Zero tolerance of alcohol and/or drugs is allowed to be consumed before any physical activities at the studio. If you are intoxicated when arriving to our studio, you will not be allowed to participate in class and will not be refunded your money.

Pictures and Video Taping

While we do allow you to record your progress and take videos of yourself, we ask that you always be aware and respectful of others in frame. Taking pictures and filming others is not allowed in our classes without the individual’s consent. Please respect other students’ privacy.
Filming of any instruction must have the permission of your instructor and may not be distributed or publicly shared.
You will be required to sign a Photography and Videography Release Form to allow the studio to post on their social media. You have the choice whether or not you accept.

Observing Classes

For the privacy and comfort of our students and instructors, we do not allow class observations. We do have a comfortable waiting area in the hallway for student use only. This is to respect the students that are taking their class.

Student Behavior

We are an open door studio and welcome all students.
Please respect our instructors and their role while attending classes. Students should not be teaching other students while in the studio.
Students should never speak over the instructor and the instructor is, without a doubt, in charge of the room.
Please refrain from using your cell phone in class. Cell phones should be put on SILENT during class.
We do not tolerate bullying or disrespecting other students and their personal space. Such behavior will result in removal from the class and you may be asked not to return to future classes with us.
We ask that you be respectable and kind to everyone including towards your instructors. We want to have a comfortable and safe feeling in the studio space.
If there is ever an issue with another student please notify your instructor in a private manner. We want to always resolve the issue in an appropriate manner before it gets out of hand.

Jewelry

No jewelry is allowed to be worn during classes as it can damage the poles and equipment.